PRIVACY POLICY

Last updated: January 2025

1. Introduction

Welcome to KNOCKNOW ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at knocknow.app.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

  • Name
  • Email address
  • Password (encrypted)

2.2 Usage Information

We automatically collect certain information when you use our service:

  • Conversation history with AI characters
  • Device information and browser type
  • IP address and location data
  • Usage patterns and preferences

2.3 Payment Information

When you purchase credits, payment processing is handled by Stripe. We do not store your credit card details on our servers.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Personalize your experience
  • Improve our AI conversations and services
  • Send you updates and marketing communications (with your consent)
  • Respond to your inquiries and support requests
  • Detect and prevent fraud or abuse

4. AI and Conversation Data

Your conversations with AI historical figures are stored to:

  • Allow you to continue previous conversations
  • Improve our AI models and response quality
  • Ensure service quality and safety

We do not share your individual conversations with third parties except as required by law.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our service (e.g., hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure password hashing

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications

8. Cookies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze site usage

You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

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